Recent Posts

You'll Always Be in Good Hands in Bentonville when you call SERVPRO

9/22/2021 (Permalink)

SERVPRO technicians are trained to wear personal protective gear when needed This SERVPRO technician is cleaning and sanitizing this commercial business

Here at SERVPRO of Benton / Carroll Counties, your belongings, whether that be a property, furniture or antique bowls, will be taken care of. Our technicians are IICRC certified and receive training in water mitigation, mold remediation, fire restoration, and general cleaning. This allows us to perform at the standards that you deserve.

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries. Throughout the certification process, our technicians will study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning. 

In turn, this training provides our professionals with knowledge and critical thinking skills to understand the best course of action when any type of loss occurs.

Employee Certification Training

The Employee Certification Training is a series of course materials and examination process that SERVPRO Franchise employees complete to receive certification in the following:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Web-based Training

Technicians and office staff have access to learn and test their knowledge of industry standards and professional quality.  These courses often are video presentations as well as support materials that challenge our technicians to be the best they can be for our customers.

At SERVPRO of Benton / Carroll Counties, we encourage personal growth among our staff.  As our company grows and learns, we want our staff to follow suit. This course of action will in turn better our services to our customers. 

SERVPRO of Benton / Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton and Carroll Counties is available 24/7 by calling 479-787-7377

Water Damage Identification, Response, and Restoration

8/24/2021 (Permalink)

SERVPRO crew extracting water from flooded kitchen in Bentonville home SERVPRO of Benton/Carroll Counties provides water damage restoration in Bentonville home

If you have ever dealt with water damage before, then you may understand the colossal impact it can quickly have on your life. Wooden floors swell creating gaps and unevenness, untreated wooden framework in the walls absorb and hold water beginning the rotting process, water damage in ceilings and drywall become soft compromising integrity, and this is just the structural damage that may occur. Possessions in the home could be affected, as well. Such as, damage to electronics, furniture damage due to the natural materials used, metal items may begin to tarnish or rust over time, the list goes on and on. Some possessions such as photos and items of a sentimental nature are irreplaceable after water damage occurs. That is why emergency water restoration is the key to eliminating such costly issues.  SERVPRO of Benton/Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage, identify potential threats, respond quickly to extract the water and restore your property to preloss condition.

SERVPRO of Benton/Carroll Counties is available 24/7 by calling 479-787-7377

The NWA “SERVPRO Experience”

8/1/2021 (Permalink)

Graphic with title and logo SERVPRO is ready for your call today! Call 479-419-5544 for more information!

SERVPRO of Benton/Carroll Counties is a restoration company with the resources and experience to be a regional leader in mitigation and restoration.

Some of our services include -

Restoration:

*Services may vary by location

When you call SERVPRO, you can expect:

  • Fast Response
  • Convenient Service
  • Damage Containment
  • Extensive Experience
  • Vast Resources

SERVPRO of Benton/Carroll Counties PROUDLY serves:

  • Bentonville
  • Rogers
  • Bella Vista
  • Siloam Springs
  • Lowell
  • Centerton
  • Surrounding areas where applicable

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

For more information about the city of Bentonville, visit: here.

What is a Moisture Meter used in your Bentonville Home for?

7/2/2021 (Permalink)

Graphic with title and logo What's actually happening when a technician puts a moisture meter on a wet floor?

If you’ve ever had a restoration team repair flood or water damage to your home, you’ve probably encountered some interesting looking devices that the technicians used that you may not have understood the purpose of. It’s common for customers to be unfamiliar with these things because your water damage situation may be the first you’ve experienced. Moisture meters are actually high-tech tools that provide us valuable information on the moisture content in your home.

Moisture meters are a legitimate piece of technology used throughout the industry. Consumer versions are available, however they may not be as accurate in reading the moisture.

How Do Moisture Meters Work?

There are two main types of moisture meters: resistance meters (pin meters) and capacitance meters (pinless meters).

Pin meters have two small sharp detectors that are inserted into wood. They detect moisture by measuring the electrical current that travels between the pins. This is a fast and proven method of measuring moisture in wood, but it will slightly damage the material that’s being inspected.

Capacitance meters are good for using on materials that can’t or shouldn’t be penetrated with pins. They work by creating an electromagnetic field that is affected by the moisture in the material.

How Do Technicians Use Moisture Meters?

Your SERVPRO technicians will make an initial moisture reading during their first visit to your building. At that time they’ll make a determination about the best drying method depending on the moisture level and material that’s being restored, and then they’ll get the restoration process started.

Every day after that, a technician will visit your site to take follow-up readings. They’ll use the same moisture meters on the same material to ensure consistency, so if they used a capacitance meter on the wall during the initial inspection, they’ll use a capacitance meter in every other reading.

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

For more information about the city of Bentonville, visit: here.

If you have Residential Fire Damage in Bella Vista, Here are some things to avoid doing before we arrive!

7/1/2021 (Permalink)

Graphic with title and logo When faced with fire and smoke damage, we're Here to Help.

If you experience fire or smoke damage in your home, here are some things that you should NOT do while waiting for your remediation team to arrive.

Don't:

  • Attempt to wash any walls or painted surfaces without first contacting SERVPRO.
  • Attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO.
  • Attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat, or water without first consulting an authorized repair service.
  • Consume any food or beverages that may have been stored close to fire, heat, or water (they may be contaminated).
  • Turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement may create a secondary damage.
  • Send garments to dry cleaner. Improper cleaning may set in smoke odor.

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

For more information about the city of Bella Vista, visit: here.

Why is My Toilet Overflowing and How do I Make it Stop?

7/1/2021 (Permalink)

Graphic with title and logo There are solutions for a toilet that overflows, SERVPRO can find out why it’s happening.

If you’ve lost count of how many times you’ve grabbed the toilet plunger or “snake” you’re probably asking yourself “Why does my toilet keep overflowing?” We understand how frustrating it is when a toilet isn’t flushing properly, so we’ve put together some troubleshooting tips that may resolve this issue.

Why Your Toilet Clogs and Overflows

To find a solution for a toilet that overflows often, we need to find out why it’s happening. Below are common issues that cause a toilet to not drain properly.

  • Older toilet - An old house is likely to have old toilets. In the 1990’s, first-generation toilets were designed to be “low flow.” These toilets are notorious for not flushing well, and newer designs are more reliable.
  • “Flushable” products - Because we flush toilet paper, we assume that other soft materials like wipes, dental floss, feminine hygiene products, and even paper towels go down the same way. Some toilet and plumbing scenarios cannot cope with anything but a moderate amount of toilet paper. Even if a wipe is packaged as “flushable” it still may not be compatible with some toilets.
  • Malfunctioning fill valve – The toilet needs enough water force for it to flush properly. The fill valve controls the amount of water in the toilet tank so it has enough for the toilet to function well. Without this balance, clogging occurs.
  • A pipe is blocked - If there are no apparent problems with the toilet itself, there could be a blockage in the pipe that prevents the toilet from draining.
  • Sewer line problems - Are your neighbors having issues too? There may be a problem with the sewer line.
  • Damage to the Plumbing vent – The plumbing vent maintains the pressure needed for normal movement through the pipes. When this component isn’t working correctly, this could affect the toilet’s ability to flush.

Solutions for a Toilet that Overflows

Once you’ve determined the reason the toilet is getting backed up, you can work on a solution. Here are some fixes for common problems.

  • Upgrade the toilet - If you happen to have one of those 1st generation “low flow” toilets from the 1990s, it’s time for an upgrade. Ask your local home improvement store staff which one they recommend for your setup.
  • Only flush toilet paper - Limit what you flush down the toilet to just a moderate amount of toilet paper. If you are on a septic system, use products that are labeled as “septic safe.” Remind people in the household to only flushtoilet paper, even if the package says a product is “flushable.”
  • Check the fill valve - Is the tank refilling properly when the toilet is flushed? With the tank lid removed, flush the toilet and look for anything unusual when the tank refills. You may need to replace the fill valve or another component. Don’t attempt to flush the toilet again if it’s currently overflowing.
  • Call a professional - Sometimes the reason for a toilet overflow is beyond your understanding or control and you’ll need the help of a professional. A reputable professional plumber or sewer line service can resolve the matter.

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

For more information about the city of Bentonville, visit: here.

Commercial Flood Damage Solutions in Bentonville

6/17/2021 (Permalink)

Graphic with title and logo SERVPRO Protects Inventory and Storage with Rapid Water Removal from Bentonville Area Commercial Structures

Fast Water Removal Reduces Economic Impacts after Flooding Events

The Bentonville area was traditionally an agricultural area, but in recent years a range of newer business ventures have diversified the jobs in the region. Because of the importance of these local industries to the economy of the region, it is critical that our professional disaster restoration services are available.

flood damage event at a larger Bentonville business impacts not only the company involved but also their customers and employees. No matter what the source of the flood waters, it is inevitable that fast and comprehensive assistance is required. If machinery or appliance malfunction floods the production floor or heavy rains or rising waterways invades the building, the need is similar. Our employees know what to do regardless of the scenario.
 
SERVPRO service vehicles have pumps and extractors on board. If the areas to be treated are large, we make sure enough equipment arrives so the removal of the water is swift. If contamination is an issue, we contain the water in tanks and dispose of it according to local rules. Damaged plant equipment is inspected and repaired, and air movers, heaters, and dehumidifiers move in to dry the structure. Throughout the process, moisture is measured and monitored, and the drying goals determined by our production managers are eventually reached.
 
The SERVPRO work crews are aware that every moment the business is down community members are losing money. We do all in our power to work fast and get the majority of the building back to normal so the business can get back to regular production as soon as possible. We listen carefully to the business owner and its management team to see if there is a way to open a portion of the commercial building while we continue to work on the flood-damaged areas.

If the scope of the response needed exceeds our configuration, we have relationships with other SERVPROs that can lend technicians and equipment. For certain, no job is too big or too small for us, and the quality the customer receives is impeccable. Our goal is a fully operational company in as few days or hours as possible.
 
SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

For more information about the city of Bentonville, visit: here.

What to do when your water heater is leaking in your Bentonville home

6/17/2021 (Permalink)

One of the most common sources of water damage in Bentonville is a leaking water heater. Often, a failed water heater may show significant damage due to its age or environmental factors, which could present a few safety hazards to consider when checking it for leaks. After you've stopped the water, it's time to clean up.

Checking Your Water Heater

Before inspecting your water heater for damage or leaks, be sure that you protect yourself by taking the following safety precautions:

  • When approaching a gas water heater that you suspect has failed, make sure you do not smell any gas. Since water heaters are frequently located in unventilated and confined spaces, an accumulation of gas from a small leak could build up rapidly.
  • Turn off the water heater and its water supply.
  • Do not touch the tank itself and be mindful of the pilot light. Even a leaking water heater tank can be very hot.
  • Inspect the tank’s drain valve, which is usually located near the bottom of the tank. The drain valve should be closed and screwed on securely. If there is a leak coming from the drain valve, it might need to be replaced; this is one of the most common causes of leaks in water heaters.

Cleaning Up

Now once you've stopped the flow of water, you can begin to clean up:

  • Make sure electronics and appliances in the wet area are unplugged.
  • Transfer rugs and any other movable furniture and items to a dry area.
  • Dry the floor with towels, a mop, or a shop-vac.
  • Set up fans and dehumidifiers to being circulating air and removing excess moisture.

Be sure that you consider all of the safety factors and protect yourself when beginning any cleanup procedure involving a broken water heater. Investigating, repairing and mitigating the damage caused by a leaking water heater should include basic safety precautions and thorough cleaning and drying that SERVPRO would be well-equipped to manage.

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

For more information about the city of Bentonville, visit: here.

SERVPRO’s Emergency Disaster Response Team is Faster to Any Size Disaster

6/17/2021 (Permalink)

Graphic with title and logo We have the expertise to deal with the aftermath of a storm. If storms affect your commercial property call SERVPRO at 479-419-5544.

It’s important to act fast when a natural disaster strikes your commercial property, and that’s why we have strategically placed storm teams who are on call 24 hours a day, 365 days a year. They’ve dealt with damage from tornadoes, hurricanes, floods, blizzards; you name it, they’ve seen it before, and no job is too large for our teams.

Storms in Northwest Arkansas can be disastrous. As we’ve seen in the last year with flash flooding, tornado storms or freezes, storms can come out of nowhere and do sizable damage to your home.

It’s great to have a strong insurance policy with a low deductible. There are many highly qualified insurance agents in Northwest Arkansas and they would love to help you find the policy that fits your needs. Also consider having flood water insurance as a part of your policy. Flood insurance would be necessary in any instance where outside water floods your home, such as drainage backups.

If your home is damaged by storms, you’ll want to investigate the damage and decide what the best course of action should be. If you have pipes that have burst, you’ll need to contact a plumber to repair the pipe, and then SERVPRO can come in and extract the water and dry out your home.

If there is water damage to the inside of your home or business, call SERVPRO right away so that we can limit the damage the water does to the home. SERVPRO is prepared for your call 24 hours a day, 7 days a week!

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

For more information about the city of Bentonville, visit: here.

Smoke Removal after a Fire in Your Bentonville Home

6/17/2021 (Permalink)

Graphic with title and logo The quicker you get professional help when dealing with the aftermath of a fire, the less the odor will last in your home. Call SERVPRO right away!

SERVPRO Technicians are trained in MANY Approved Ways to Get Rid of Odor After a Fire

After a fire, getting rid of smoke odors can be a challenging task. Smoke forms from incomplete combustion and is made up of soot, plus gases and oils. The smell comes from volatile molecules given off when different items in your home are burned. They linger long after the smoke has been cleared.
 
You need a professional fire damage remediation specialist such as SERVPRO to get the smoke odors out of your Bentonville home. The sources of the odor may need to be removed, such as burnt furniture, cabinets, non-salvageable contents, and drywall. Our technicians also need to clean any remaining materials and items with the correct cleaning products before we can turn our attention to any lingering odors.
 
The duct system in your home also needs to be restored. Soot, smoke, and odors from a fire get into the duct system. It is important that we do take this step early in the remediation process to stop the HVAC system from re-contaminating areas which have been cleaned.
 
The volatile molecules of smoke stay airborne, so we must get rid of the odors in the air. There are many specialized techniques to accomplish this task, and our technicians are highly trained and experienced to handle performing them. No matter what we use, the common goal is to remove the offensive smoke odor.
 
Air scrubbing removes 99.7 percent of particulates from the air which are 0.3 microns or larger in size. When using this method, our technicians have a HEPA air scrubber operating during the restoration process.
 
Thermal fogging uses a deodorizer that is petroleum-based using a thermal fogging unit. This process counteracts odorous molecules by making use of fragrance modification.
 
Ozone is a powerful oxidizer which neutralizes vapor change by letting extra oxygen back out into the air. Ozone generation is a successful process and is best deployed in a controlled environment.
 
An aromatic compound vaporized from a plastic container which is sealed and then let go into the air by a blower or fan is a process called vapor modification. Mineral oils in this process are non-oil, non-toxic, non-explosive, and non-flammable.

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.
For more information about the city of Bentonville, click here.