Recent Posts

Odor Removal in your Rogers home

3/11/2020 (Permalink)

Stinky smell in your home graphic with photo of lady smelling something bad. SERVPRO can remove the worst of odors in your Rogers home.

Odors from smoke, pets or mold can cause lingering odors in your home or business. A simple surface clean doesn’t necessarily get rid of these smells. With technicians certified by the Institute of Inspection, Cleaning, and Restoration (IICRC), SERVPRO provides specialized services that can rid your home or business of offensive odors left by smoke, mold or other sources. Our professionals do not cover up lingering odors with a fragrance; they seek out and remove the sources of the odor. Once the source is found, we use SERVPRO’s own proprietary line of cleaning products to treat and prevent the odor from returning. Any restorable item in affected areas will also be professionally cleaned and deodorized, including furniture, draperies and upholstery, electronics, art, flooring, walls, ceilings, HVAC air ducts, and more. Along with our proprietary line of cleaning products SERVPRO of Benton & Carroll Counties uses various techniques and equipment to treat odors. These techniques are capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.

Some of the tools we use include:

Ozone Generator: The Ozone Generator is one of the quickest ways to eliminate odors from a home or office. We use the Ozone Generator to oxidize odor and eliminate odors from mold, mildew, pets, nicotine, smoke and more without the use of chemicals. Though the room being treated cannot be occupied while in use, the generator works quickly to clean, sanitize and remove offensive odors.

 Hydroxyl Generator: The Hydroxyl Generator has several benefits that the Ozone Generator does not. The main benefit is that the room being treated can be occupied during the deodorization process; though it does work slower. The Hydroxyl Generator can be used to treat fire and smoke, as well as biohazard jobs, water damage, crime scene situations, and animal odors. 

Air Filtration Device: This piece of equipment, also known as an air scrubber, is used to remove airborne contaminants during water, fire, smoke, mold, and sewage restoration work. These work by pulling air through HEPA filtration to remove airborne particles from the air. This helps clean the air and remove odors. Whether you are a building manager who needs an apartment cleaned for the next tenant or homeowner who wants to get your home ready for sale, getting rid of offensive odors is a high priority. Fire, water, or mold damage, or just a stubborn odor that refuses to go away.

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

Preventing an Ice Dam at your Rogers home

3/11/2020 (Permalink)

Ice Dam Graphic showing how it forms. When winter weather hits, you must take additional steps to keep your home in good condition. Unfortunately, if an ice dam forms, your roof could leak

When winter weather hits, you must take additional steps to keep your home in good condition. Unfortunately, if an ice dam forms, your roof could leak. Here are a few things you need to know about ice dams.

Understanding Ice Dams

Ice dams are blocks of ice that form near the edges of your roof. When temperatures are low, these dams don’t cause much trouble. When roof temperatures rise, however, melted water pools behind the dam. As you may suspect, this water can seep under your shingles and into your attic. If you have problem with ice dams, your home could sustain significant water damage to the following:

  • Shingles
  • Rafters
  • Insulation
  • Drywall
  • Ceilings

Keeping Your Roof Cold


In the winter months ice storms can happen, you could notice a roof leak from an ice blockage or dam. It’s important that your roof stays cold enough so that the heat from your home doesn’t cause leaking. To keep your roof cold, you must control the temperature of your attic. Perhaps the most successful way to keep heat out of your attic is to seal off the space. This prevents warm air from the living areas of your home from entering the attic and warming the roof. You may also want to check your insulation. If it isn’t in good shape, insulation may not be keeping your exterior roof cool. Consider adding vents in your attic to adequately ventilate the space.

Starting Cleanup Immediately

If ice dams cause water damage in home, you must act quickly to mitigate damage. As you likely know, standing water can damage walls, floors, foundations and furnishings. Even worse, mold can begin to germinate and grow in as few as 24 hours. By working with a reputable water cleanup service like SERVPRO, you take advantage of professional equipment and expertise to restore your home to its pre-leak condition. Having an ice dam is a recipe for disaster. By understanding these dams and knowing how to prevent them, you can protect the comfort, value and appearance of your home.

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

Don’t Let Seasonal Storm Damage Affect Your Bentonville Home

3/11/2020 (Permalink)

Icons for each season of the year and title on graphic. Storms in Bentonville


Winter storms in Bentonville can be a mix of ice, sleet, hail and snow. The atmosphere that breeds violent storms means the trajectory of a system can change, catching residents by surprise when a beautiful day transforms into a winter storm. Exteriors of homes suffer, with roofs baring the weight of the ice and snow. Hail and high winds can pull shingles from your roof as well.

Moisture can come into your home in many ways. Something as simple as you walking in and out of your home can cause damage from tracking in snow to melt and saturate your floors. Check your window and doors seals to ensure that no moisture can enter the home.

Responders must be experts in water and fire damage mitigation and remediation, and determined to guard against collateral mold damage. SERVPRO invests in qualified technicians and the state-of-the-art equipment needed to assess, plan, and implement a detailed plan to  make it “Like it never even happened.”

A pack-out of furniture and belongings often occurs during a storm damage project whenever there is extensive damage to your belongings. We use SERVPRO’s Contents Claim Inventory Service to track and document the items’ conditions and restoration outcomes. Our team prioritizes collaboration with you and your Insurance Adjuster during every phase of the storm damage remediation. We may not be able to help you avoid the damage of a storm, but we stand with you during recovery, insurance claim submission processes and restoration process in order to make it “Like it never even happened.”

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

How SERVPRO can limit business interruptions following a disaster in Siloam Springs.

3/11/2020 (Permalink)

Graphic with three sillouettes and title of blog. We can help you make a plan for unexpected damages.

Fifty percent of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. By developing a SERVPRO Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

What would you do if you had water/fire damage at your business? Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire or a flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself, “Are you ready for whatever could happen?” The SERVPRO® Emergency Ready Profile is an approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information. By working with SERVPRO’s Emergency Ready Profile, your business will reduce the impact of any disaster. SERVPRO is a leader in water and fire damage response and can help you quickly get your property back in working order.

  • A no cost inspection of your facility.
    This means there is no need to allocate funds for the assessment, giving you a great value at no cost. 
  • A concise document that contains only the critical information needed in the event of an emergency.
    It will only take a few minutes to complete and will not take you away from current projects. But it will save a lot of time if it’s ever needed.
  • A guide to help you get back into your building following a disaster.
    Our ERP can help minimize the amount of time your business is inactive by having an immediate plan of action.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
    SERVPRO is the provider that is recognized as the industry leader. We are also locally based, so we can be there FAST!
  • Identification of the line of command for authorizing work to begin.
    Having a list of who we need to contact in order for work to be authorized means that the work can begin faster and your business will be back up and running that much quicker!  
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.
    Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens.”

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

SERVPRO Donates Diapers to Childcare Aware of Northwest Arkansas

3/11/2020 (Permalink)

Diaper drive flyer information about Childcare Aware fundraiser Childcare Aware of NWA is a nonprofit 501(c)3 business that benefits families all over NWA. The nonprofit is currently raising diapers for their “Diap

The Diaper Dash

The diaper dash is happening NOW through April 6th!

This year is the second year for Childcare Aware (CCA) to host this event. Last year they raised over 13,000 diapers for the families across NWA! What a great start. But this year, we hope to help them raise even more diapers.

In Northwest Arkansas, their mission is: “To promote the development and nurturing of all children through quality childcare that is safe and healthy for every child. We work to strengthen and enhance parenting skills and improve communication between parent and childcare providers. We work to retain, recruit, and train quality child care providers.”

Serving 17 counties across NWA, CCA does a great job of connecting families to childcare in their area and connecting families in need to resources that they otherwise wouldn’t have access to. Childcare Aware serves people in all walks of life. From expecting mothers, foster parents, family child care homes, and more. CCA knows that our children are our future and they encourage healthy routines and provide a great environment to share and grow. Please consider giving to Arkansas’ most trusted child care resource!

Donate

If you’re interested in donating, you can drop off diapers at our local SERVPRO office at 228 E Robinson Ave, Springdale, AR 72764. For more information on Childcare Aware and how you can get involved, email Greer at glambert@nwachildcare.org. More on CCA - Add hyperlink

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

How to Handle a Fire Sprinkler Accident

2/25/2020 (Permalink)

Fire sprinklers are a necessary precaution to have, for their ability to stop fires in their early stages from consuming more property and becoming costlier. In some situations, these systems can unexpectedly trigger when there is no fire. This leads to flooding and its associated expenses. You can act to mitigate the water’s threat by understanding the causes of damage and how to stop the system during an incident.

Causes of Fire Sprinkler Damage


Sprinkler systems have safeguards to stop them from deploying except during a fire. There are several circumstances that can cause them to deploy:

• Frozen pipes causing pressure to break pipes and leak
• Abnormal heat from abnormally hot weather or roof damage letting heat in
• Damage to the mechanism by service work done in or around the ceiling by yourself or others
• Vandalism for scrap parts
• Metal corrosion from stagnant water in the pipes or sprinklers

Stopping the Water From Causing Property Damage

The most important step for stopping sprinklers from flooding your business is to identify where your business’ water shutoff valve is located. You should familiarize yourself with its operation, so you can stop the sprinklers if there is no fire. In case you are absent, other trusted employees should also be informed of it.

Water damage can ultimately be prevented with occasional professional inspection of your fire sprinklers. Proper maintenance ensures the system will deploy only when you need it. It’s good practice to make sure the sprinklers are clear of obstructions and not used to hang decorations. Misuse risks damaging the units.

Handling the Aftermath

Your insurance should be contacted and informed of the fire sprinkler malfunction to work out coverage. A professional water damage restoration crew is preferred to handle water removal and repair. Your actions impact the total cost of such services. With proper measures taken before and during a defective sprinkler incident, you can prevent extensive flooding to your business.

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

Electrical Fire Safety for your Bentonville Home

2/19/2020 (Permalink)

Electrical Fire Sparking After Appliance Malfunctions SERVPRO is Here to Help for any fire damage situation! From packing out your belongings and cleaning them, to restoring your home!

Fires often begin suddenly and unexpectedly. Common causes of an electrical fire may be difficult to detect in advance and include faulty outlets, wiring and appliances. Every business owner can train staff on proper extinguishing techniques and take several precautionary measures to reduce the likelihood of injury in this type of fire. While no one wants a fire to happen in their business, proper precautions are the best prevention!

Preventative Measures

The following three recommendations will help reduce the likelihood of an electronic device catching fire in your office:

  • Do not overload extension cords or use them for prolonged periods of time
  • Avoid running cords under rugs
  • Never tamper with plugs or attempt to remove prongs

Handling an Electrical Fire

A timely response to a fire can help minimize damage. Taking time to ensure your staff knows the proper procedures will enhance the safety of both your employees and your internal assets. To effectively respond to an electrical fire, you should follow these guidelines:

  • Switch off the device, if possible
  • Unplug the affected appliance or device
  • Smother the fire with a blanket, jacket, or fire extinguisher
  • To prevent electrical shock, avoid spraying the object with water

Avoid Restarting Damaged Equipment

Once the fire is extinguished, do not attempt to plug in the device or start it. Water, grimy soot residue and damaged, exposed wiring present safety issues that can cause the unit to not function properly.

Salvaging Equipment
To properly assess damaged equipment and determine if it is salvageable, each affected device needs to be dried and cleaned of soot. Computer cleanup endeavors should also include disconnecting all cables as well as removing the hard drive and the battery.
Whether or not a device can be salvaged depends on how much heat and water the item was exposed to. The severity of the Heat and Water determines the damage to the circuits and wiring. Because the internal components of computers and other electrical devices are both intricate and delicate, you may wish to consult SERVPRO to clean your content delicately.

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

Saving your Personal Belongings from Water Damage in your Fayetteville Home

2/4/2020 (Permalink)

Water Damage? Give SERVPRO a call today! Determining whether the water that damaged your personal belongings is clean or contaminated will be a big factor in whether or not it can be salvaged

One of the first things that customers usually ask shortly after our arrival to their property is “What can be saved from water damage?” Unfortunately, there is no clear cut answer to this question. Each occurrence of water damage is unique in some sense, so what can be saved is really on a case by case basis. However, here are some guidelines that you can use to make the best decision possible.

What Type of Water Damage

Determining whether the water that damaged your personal belongings is clean or contaminated will be a big factor in whether or not it can be salvaged. Obviously, if you are dealing with clean water, the chances of being able to save some or all of your belongings is higher.  Even though it may be possible to restore something that is damaged by contaminated water, it is more than likely not worth the health risk that it could bring. Certain materials and textiles can be harder to clean than others, however, SERVPRO will restore as much as possible.

Porous vs Non Porous Materials

Porous materials such as fabrics, wood, and paper are very good at retaining water. This also means it increases the chance of other dangers like bacteria and mold growth and could mean that the item is beyond repair. This is one of the reasons that SERVPRO must act quickly with water damage. Non-porous materials like marble, metal, and porcelain usually have no problem being restored. Since there is really nothing for bacteria and mold to root itself in, a simple deep cleaning is usually all that is required.

The Amount of Time the Belongings have been Wet

Another factor that will come into the equation of determining what can and cannot be saved is how long the materials have been wet. The longer an item sits in water, the more moisture it can soak up. As you can imagine, this makes it increasingly more difficult to bring it back to its normal state. The perfect example of this is wooden furniture. It takes quite a bit of time for it to really absorb and become completely water logged. If you get wooden furniture out of the standing water and begin the drying process right away, you have a good chance of being able to save it.

Factor in the Replacement Cost

Water damage restoration of personal belongings is similar to any other type of repair. You will always want to evaluate the cost and worth of how much it is going to cost to repair something versus re-purchasing the item. SERVPRO accurately documents all of your items that are non-salvageable and will clean all of the salvageable items using our top-of-the-line equipment.

If you are unsure whether any of your items can be salvaged, it is best that you get it analyzed by a professional. If you hire SERVPRO to handle a Water Extraction and Dry Out of your property, they will be able to assist you in assessing damage to your personal belongings as well.

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

5 Steps to Replace a Leaking Shower Head in your Rogers Home

1/9/2020 (Permalink)

Shower head leaking in shower There is a simple way to fix your leaky shower head!

If your shower head is leaking, you may need to replace the shower head. Follow these steps to safety install your new shower head.

  • Remove the old shower head.
    1. Use a wrench or pliers to loosen the nut and detach the shower head.
  • Clean the threads of the shower arm with a cloth. Be careful of jagged pieces of metal while you do this.
    1. If the connection is damaged, you may need to replace the shower arm as well.
  • Wrap Plumbers Tape around the thread of the shower arm.
    1. Make sure tape is wrapped tightly.
    2. Make 4-5 wraps around the thread of the arm in a clockwise manner.
  • Install the new shower head using your hands.
    1. Wrap a cloth around the connection and tighten with wrench to get a tight fit on the shower arm.
  • Run the shower for about a minute to test water pressure and ensure there are no more leaks.

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.

Dealing with Mold

1/8/2020 (Permalink)

Don't let mold ruin your home SERVPRO is ready at a moment's notice for any size disaster! Call us today at 479-419-5544

When there is water in your home, mold can quickly become an issue. It can cause health issues and damage to your property. SERVPRO of Benton/Carroll Counties has the training, protective gear, and top-of-the-line equipment to handle your mold problem.

Call SERVPRO of Benton/Carroll Counties
The mold cleanup and restoration process begins when you call us. One of our technicians will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Assessment
Your property will be carefully inspected for signs of mold using various technologies to detect mold and hidden water sources. Mold feeds on cellulose and water and can be hidden from plain view.

Containment
Different containment procedures will be used to prevent the spread of mold. Negative air chambers will isolate the contaminated area. Physical barriers and negative air pressure keep the mold spores from spreading during the cleanup process.

Air Filtration
Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO technicians use powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

Removing
The process of mold remediation depends on the amount of mold growth and the type of surface it's on. Anti-fungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new ones from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary.

Cleaning
SERVPRO cleans your furniture, decorative items, curtains, and other restorable items affected by mold. We use a variety of cleaning techniques to clean and sanitize your belongings.

Restoration
Depending on the level of mold damage, some building materials may have to be removed. Restoration may involve minor repairs or major repairs such as reconstruction.

Call SERVPRO

If you have a mold issue in your home, Call SERVPRO and we will make it “Like it never even happened.”

SERVPRO of Benton & Carroll Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Benton & Carroll Counties is available 24/7 by calling 479-318-6774.

For more about SERVPRO of Benton & Carroll Counties, click here.